Return Policy
RETURNS - PARTS PICKED UP IN PERSON
Parts are available for viewing/testing/inspection in person at our shop prior to purchasing. You can make an appointment to do so HERE.
If you purchase online prior to viewing in person, you may still test/inspect the part at our shop when it is picked up.
We do not accept returns or exchanges on parts picked up in person once they leave our shop, unless the part purchased is defective and can be verified as such.
RETURNS - PARTS NOT PICKED UP IN PERSON
Parts are available for viewing/testing/inspection in person at our shop prior to purchasing, however this may not be an option for online purchases that are received by mail.
Please contact us prior to purchasing with any questions or if you would like any additional information, pictures, etc.
We offer 7 days from date the part is received to contact us with any issues. We will review return requests on a case by case basis.
Parts must be returned to us (either by mail or in person) prior to a refund being given. Returned parts must be returned in the same condition that they were sold. Amount refunded will be less shipping where applicable. Any duties/taxes/tariffs paid are also non-refundable.
SHIPPING TIMES
All shipping timeframes given (including, but not limited to, at checkout, in tracking information, in emails, in messages, over the phone, etc) are estimates only and not guaranteed. We are not responsible for delays caused by external factors, including, but not limited to, weather, carrier issues, customs clearance, peak shipping periods, etc.
Any returns requested due to delayed delivery will be handled strictly in accordance with our return policy.
RETOCKING FEE
Returns made due to buyer remorse including, but not limited to, ordering the wrong part, incorrect fitment, no longer needing the item, delays in shipping, failure to review product details, etc, are accepted at our discretion.
In such cases, original shipping costs are non-refundable, and a 20% restocking fee to cover transaction fees and inspecting the returned part will be applied. Customers are responsible for return shipping, and all items must be returned in their original condition. Any duties/taxes/tariffs paid are also non-refundable.
WARRANTY
All parts are sold as-is and there are no warranties of any kind, express or implied.
FITMENT
It is the responsibility of the purchaser to guarantee that a part will fit prior to purchasing.
Any fitment information mentioned is a guide and not a guarantee, as a part coming from the same car still may not work with your specific model or trim or options.
Please contact us prior to purchasing with any questions related to parts fitment.
PARTS PICK UP
Orders purchased for pick up rather than shipping must be picked up within 31 days from the date of purchase. Orders not picked up within 31 days from the date of purchase will be refunded less a 20% restocking fee.
DUTIES/TAXES/TARIFFS
Proper Parts Co is located in Canada so if your purchase is being shipped to the United States, duties, taxes, and/or tariffs must be paid prior to us shipping your order.
Please note the following:
1. The duties, taxes, and/or tariffs have NOT been included in your order total. They must be paid separately using the invoice that was emailed to you.
2. The duties, taxes, and/or tariffs MUST be paid prior to us shipping your order. We cannot send your order until they are paid. Once we receive your payment, we’ll promptly ship your order.
If you would prefer to cancel your order, please let us know and we will refund you.
If you have any questions or do not see the invoice, please let us know and we will do our best to assist you.